Common Issues & Solutions:

• Login Issues
  • Ensure you are entering the correct email and password.
  • If you forgot your password, use the “Forgot Password” option to reset.
  • Clear browser cache/cookies if the login page keeps reloading.
  • Check your internet connection.
• Signup Issues
  • Verify all fields (Farm Name, Email, Full Name, Contact Number, Location, Password) are filled correctly.
  • Use a valid email address to receive activation/verification emails.
  • If you didn’t receive the verification email, check your Spam/Junk folder.
• Records Not Adding
  • Ensure all required fields are filled (e.g., Animal ID, Milk Record, Health Event).
  • Check that you have the correct role permissions (Staff may not have full access).
  • Refresh the page after saving a record to confirm it was added.
  • If issue persists, log out and log back in.
• Inaccurate Data
  • Sometimes data may not sync properly due to internet interruption.
  • Step 1: Refresh the dashboard/page.
  • Step 2: Verify entries (check if wrong values were saved by mistake).
  • Step 3: If still incorrect, delete and re-enter the record.
  • For persistent issues, contact support with the record details.
• Slow Loading or App Freezing
  • Ensure you have a stable internet connection.
  • Try logging out and back in.
  • Clear browser cache or hard reload.

Additional Help:

• 📧 Contact support at support@cowpro.co.ke
• 📞 Call our helpdesk: +254-706-553-905
• 📚 Visit the Help Center inside the dashboard for step-by-step guides.